Refunds and Returns

The 'We'll Do Whatever It Takes' Return Policy

First and foremost, providing excellent customer service is our passion and mission. If you experience a problem with any of products, please contact us. It doesn't matter if it's a shipping issue, a cheese issue, or you simply don't like what you purchased - we pledge to do whatever it takes to make it right and to make you happy.

With that in mind - we do have a few general guidelines:

1.) If a product is unsatisfactory, we'll either refund your purchase or provide a replacement of equal or greater value. No questions asked. Just let us know what you prefer.

2.) Due to a legal agreement with our credit card authorization company - we are only able to refund purchases within 120 days of purchase. If it's past 120 days, we will provide you with a replacement of equal or greater value. No questions asked. Refunds are processed within 2 business days but may take up to 5 business days to show up on your credit card statement. To check on the status of a refund, please call 229-227-0752.

3.) Replacement product(s) will be shipped out on the next available shipping day, or later if requested. Due to the perishable nature of our products, replacement product(s) cannot be held for longer than 21 days. If for any reason at all you have a problem meeting this requirement, please call us directly at 229-227-0752 and we'll happily arrange a solution.

4.) Due to the perishable nature of our products, we do not accept returns. Please keep the products you've purchased and use them in any manner you wish.

5.) If we are reshipping a product, all of the costs are on us.

6.) Not the purchaser of the product? No problem. If you've experience any difficulties, the same rules apply.

7.) We try to provide perfect customer service, however we realize that's quite a lofty goal, so we are constantly working to improve your experience. If you have suggestions on how we can do that, please email info@sweetgrassdairy.com.