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Shipping & Return Policy

Shipping Policy

Thank you for your consideration in purchasing our handcrafted cheeses. We want to ensure that when you purchase our products, you have the best experience possible. For our perishable products to arrive in great condition, we can only ship Monday - Thursday depending on transit time. To prevent any of our shipments from sitting in warm delivery trucks or warehouses, we do not ship over the weekend.

**Shipping times may be adjusted during peak times, holidays, or natural disasters.**

  • Orders placed on Monday or Tuesday will arrive the same week.
  • Orders placed Wednesday will arrive by Friday if;
    • Two Day Select or Next day Air is the shipping method chosen by the customer.
  • Orders placed Thursday will arrive Friday if;
    • Next Day Air is selected by the customer
    • If the delivery is within a ground shipping area for time in transit of one day.
  • Orders placed Friday – Sunday will be shipped and delivered the following week.

 

Return Policy

We are always striving to bring the best tasting products to you, your family, or your friend's table. We will do our best to ensure the cheese arrives in a timely manner and in great condition. Since we’re shipping a perishable product, we encourage you to let the recipient know so that they can be on the lookout for a package. Also, we recommend that you track the shipments yourself and follow up to confirm that the package has been received. If you’re unsatisfied, please reach out and give us clear details on the problem so we can refund or replace your order and improve our processes for future deliveries. It expedites the return process if you take pictures of the materials that you are unsatisfied with in the shipment.

We are not responsible for spoiled or damaged products for the following:

  • Incorrect addresses and/or missing apartment numbers, suites, etc.
  • Gifts that are sent to recipients who are out of town or unable to receive.
  • Gifts sent to businesses when closed.

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From our family to yours, welcome to the herd!

© 2021 Sweet Grass Dairy.